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SOC 2 Type 2 report for Jira

Rebecca Jackson October 6, 2025

I need to access the SOC 2 Type 2 reports for both Jira and Confluence in the Trust Center. I have tried signing the NDA via DocuSign, but when I click on the NDA document it just spins without opening or allowing me to sign anything.

1 answer

0 votes
Carlos Garcia Navarro
Community Champion
October 6, 2025

Hi @Rebecca Jackson ,

Welcome to the Community! I'd recommend to create a Support ticket with Atlassian to access the report. https://support.atlassian.com/contact/?postauth=true#/

Chimeria Gonzalez October 8, 2025

This is for the customertrust.atlassian.com site. I have access but it ask that we sign a NDA via Docusign which only spins and loops back to the ability to re-click. It never allows me to sign. 
When I tried to create a support case, there isn't an option for that site/platform and I tried selecting Atlassian and it ask for: What is the site URL of your app within your organization?
Which isn't what they need. 

If you have any other suggestion, I would greatly appreciate it :) 


@Rebecca Jackson were you able to get it to work? 

Rebecca Jackson October 8, 2025

I had to create a chat with the AI bot and I labeled it as a technical problem. The bot kept crashing so I restarted the chat and just immediately asked for a human to speak with. This started a chat with a live person. The tech was unable to find a resolution in the live chat but transferred my case to the ticketed support team. I'm awaiting a response.

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Chimeria Gonzalez October 8, 2025

Thanks for sharing that. Let me try those steps and maybe get another ticket in to get it pushed. 

Nevermind, I cant get the bot because I need to sign the NDA. 

WOMP

Rebecca Jackson October 8, 2025

It does the same to me if I click the "Ask a question" button in the Trust Center. Try the link that Carlos above provided https://support.atlassian.com/contact/?postauth=true#/, then choose "Technical issues and bugs" under "What can we help you with?". Then choose a product; I chose Jira but in my live chat I clarified that I need multiple reports that the NDA is blocking me from and that detail was included in my support ticket.

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Chimeria Gonzalez October 8, 2025

I finally got a case in without needing to attach an account/platform. 

Thanks for you help @Carlos Garcia Navarro and @Rebecca Jackson 

Rebecca Jackson October 9, 2025

@Chimeria Gonzalez I didn't get a reply from my ticket, but I tried signing the NDA again this morning and it was successful. I was able to download the report I needed.

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Chimeria Gonzalez October 9, 2025

Hey @Rebecca Jackson 
Thanks for sharing that, I just tried and it worked for me as well!! Ill update my ticket to let them know. 

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