SLA / automation

[Filipe Túlio]

Good morning Community,
I noticed that the Jira workgroup does not have the SLA.

Does anyone suggest a good alternative to this?

Otherwise, is there a rule that can automatically add the Start Date to the issue creation date and the predefined estimated time?

[Walter Buggenhout · Accepted solution]

Hi @Filipe Túlio,

SLA's are indeed a feature of Jira Service Management. If you need to set up incident management or service request management practices and comply with actual SLA targets, you could consider using that tool for this purpose. It has a lot of additional features that help you build out a solid ITSM practice.

I am not sure what you mean by "add the start date to the issue creation date and the predefined estimated time", but the built-in automation rules should let you go a very long way. Automation rules basically work from 3 components:

• a trigger: which is an event that happens that you can then respond to
• conditions: they allow you to specify when something needs to happen
• actions: the actual stuff you want to automate.

From your description, I assume that the start date may be derived from a transition in your issue workflow. You could use that transition as a trigger for your automation and run an edit issue action to set a calculated value for the original estimate field.

It may be a good idea to check out the Automation template library to learn from examples there.

Hope this helps!