Run automation only for tickets created by e-mail

[Yannick TEMPORAL]

In Jira, I have set up ticket creation from emails. I have also set up automations to modify the ticket, from the email.

However, these automations run even for tickets that are not created by mail.

Is it possible to prevent this?

Thanks in advance! 

[Manoj Gangwar · Accepted solution]

Hi @Yannick TEMPORAL ,

Welcome to the Atlassian Community!!

In the automation condition settings, you will need to filter based on the Reporter or other relevant fields. However, Jira doesn't directly expose the creation source (email) as a default field in automation conditions.

[Andrea Rákosfalvy]

Hi Yannick,

welcome to the Community!

Have you considered using the Email This Issue application to create and update issues from email?

Alongside creating a ticket, the Email This Issue mail handler is also capable of filling out issue fields with default or email-driven data, transitioning issues, approving and deleting requests, creating customers and even sending auto-replies. 

In addition, the outgoing email capabilities provide highly customizable notifications, emails triggered by post functions, or manual email sending options to internal users, customers as well as external email addresses.

Andrea - META-INF / Email This Issue support

[Trudy Claspill]

Hello @Yannick TEMPORAL 

Welcome to the Atlassian community.

Are you creating the issues in a Business, Software, or Service Management project?

In Jira Service Management there is a special issue creation from email function. In Jira, for Business and Software projects, Email Handlers are used. Or you might be using some third party app to interface between your email and Jira.

What method are you using to support the issue creation from email?