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Rule Triggered By User Mention in Comment

Dorian Workman
Contributor
June 12, 2020

I'm trying to create an automation rule that is triggered by a user mention in a comment, and then sends an email to the person/people who were mentioned (basically a replacement for the out-of-the-box mention notification).


I found this posting, but the solution doesn't work for me.  The posted solution was only tested on Jira Cloud; we are using Jira Server v7.12.3.

 

Anyone know how to get this to work on Server please?

 

Thanks.

1 answer

0 votes
Dancey Apple August 6, 2025

By modifying the regex from the post you linked (DC doesn't use the "accoundID"), I was able to get this to work on DC using the regex \[~[a-zA-Z0-9]+\]. 

2025-08-06_14-01-34.jpg

Then I extracted the username and placed it in an entity property to be used in webhooks. 

2025-08-06_14-04-54.jpg

I know this post is pretty old, but hoping I can help someone else who may be looking for a solution.

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