Rovo returning "The message failed" for all prompts

[Pam Brechlin]

In Jira on a board and trying t ask Rovo question. No matter what i ask, i get the following response: The message failed.

What is happening and how can i get it working again?

[Swathi Acharya · Accepted solution]

Hello @Pam Brechlin

Welcome to Atlassian Community!

Please note that there is an active incident causing Rovo chat to be unresponsive. The development teams have already been notified and is working to fix it.

Thank you!

[Pam Brechlin]

Thank you!

[Gor Greyan · Accepted solution]

Hi @Pam Brechlin

Welcome to the Atlassian Community!

Also, I am receiving an error like "An unknown error occurred".

I checked the status page, but there is no active incident now, or they haven't reported yet :D

https://rovo.status.atlassian.com/

[Pam Brechlin]

Thanks for the link. Ill check back with it later.

[Nikola Perisic]

Welcome @Pam Brechlin !

According to other posts as well, other users are getting this error. Clear your cache and start in incognito mode. If that doesn't work, you would need to raise a support ticket here

[Pam Brechlin]

Thanks for your information.