Rovo agent is not working

[Marigona Alimi]

why does Rovo agent not work right now?

[Swathi Acharya · Accepted solution]

Hello @Marigona Alimi 

Welcome to Atlassian Community!

Please note that there is an active incident causing Rovo chat to be unresponsive. The development teams have already been notified and is working to fix it.

Thank you!

[Marigona Alimi]

Great, Thank you for the confirmation!

[Gor Greyan · Accepted solution]

Hi @Marigona Alimi

Also, I am receiving an error like "An unknown error occurred".

I checked the status page, but there is no active incident now, or they haven't reported yet :D

https://rovo.status.atlassian.com/

[Marigona Alimi]

Okej, great. that feels better to know that it is not something I might have done. I tried creating a new agent and then it stopped working. Hopefully this is only a momentary bug then.

[Gor Greyan]

Dear @Marigona Alimi

Try clearing the browser cache anyway. If not, you can create a ticket or wait to be fixed :D