Road Map gadget in JIRA

[Radhika Tk]

1. Added the RoadMap Gadget to my dashboard

2. Selected a project 

3. Diff versions of the project are displayed

So far so good

But here is the problem:

1, On clicking one of the releases in that project, I am  taken to  the release report

2. The Release report shows erroneous numbers for each of the statuses

   Issues in version - The number displayed is correct

  Issues done - Wrong number

  Issues in progress - Wrong number

 Issues to do - Wrong number

These numbers do not tally with the numbers that are shown when using the Issue Statistics gadget.

Please let me know if there is anything I need to do.

Thanks,

Radhika

[Radhika Tk]

Classification	Road Map Gadget status	Issuetype Statistics Gadget	My comment
Issues in Version	All statuses	All statuses	OK
Issues Done	Resolved , closed	Resolved, closed	OK
Issues In progress	In progress, Dev Complete	In Progress	Problem here
Issues to do	New, Feedback, In Code Review, Rejected	New	Problem here

From where are the third and fourth statuses being picked in RoadMap gadget?

[Nic Brough -Adaptavist-]

From the project you've selected for display.

[Radhika Tk]

The project that I have selected to display in the roadmap  has  the same workflow defined as the query that i am using in the issue stats gadget

By the way, how do I  reindex a JIRA instance running on cloud? Reindexing option seems to  be missing in the project settings.

[Nic Brough -Adaptavist-]

Ah, ok, you hadn't mentioned Cloud before.  You don't need to index on Cloud, it's done for you in the background.

I think you should take another look at the issues being drawn in.  First, create a new filter for simply "Project = x" and use that in the statistics gadget.  Then set the gadget to the same project, with the maximum number of results set

[Radhika Tk]

Finally, I am smiling!  

Fixed the resolutions defined by me are not mapped to the appropriate status category in the  Issue Attributes > Statuses 

Now the issue counts returned by both the gadgets are the same.

Thanks,

Radhika

[Radhika Tk]

Sorry, I posted half of my analysis earlier

Hi Nic,

I am afraid I have not understood why reindexing is require? Bear with me, as I am a first-timer!

Let me explain where I see a disparity in numbers.

I have configured the statuses offered in JIRA with the sttatuses that are necessary for my  process. So, it goes like this:

------------                                     ``````````````````````````

JIRA status                                  Our process status

-------------                                -----------------------

1. To do                                       New

2. In Progress                              In Progress, Feedback

3. Closed                                     Resolved, Closed

Here's the catch, while the  "Issue statistics" Gadget shows the unresolved issues per issuetype correctly (which match the statuses mapped), the Road Map does not show same numbers.

[Nic Brough -Adaptavist-]

Most of Jira works from the index rather than the database, as it's faster and built for reporting.  If the index becomes damaged, you can get discrepancies in reports.  If you re-index and the results change, you know the problem is in the index.

[Nic Brough -Adaptavist-]

There's two steps:

First, re-index (a background index will be fine, or even just project index if you are only working with one project), and have another look at the results. 

Second, you'll need to go into a proper debug routine.  Issue statistic gadgets are very simple and reliable, and for a statistic like status, there's no complexity at all.  You can rely on the numbers in that gadget being right (one minor thing though - check that you know the setting on the "show resolved issues" option in the config - set it "off" so you know it's reporting all the issues in the filter).  So the problem is going to be in  the  Roadmap gadget config, and at a guess, I'll say it's the "number of days" which defaults to 30.  Are all the issues in the filter going to be caught by that?

[Radhika Tk]

Hi Nic,

I am afraid I have not understood what this means?

Let me explain where I see a disparity in numbers.

I have configured the statuses offered in JIRA with the sttatuses that are necessary for my  process. So, it goes like this:

------------                                     ``````````````````````````

JIRA status                                  Our process status

-------------                                -----------------------

1. To do                                       New

2. In Progress                              In Progress, Feedback

3. Closed

[Nic Brough -Adaptavist-]

Have you re-indexed yet?

If you have and the problem is still here, then you need to look at the data the roadmap gadget is working with.  What numbers are you getting out and which issues are being included