Restricting Comment Permissions for Specific User Group

[Rajesh_Kumar]

Hi Team,

I need assistance with implementing comment restrictions for a specific group of users across selected projects.

Requirement: A group of users needs to be restricted from adding comments on tickets in selected projects, while retaining their ability to view those tickets.

Current Situation: Upon reviewing the users' permissions and group memberships, I found that:

• These users are members of the default group and their respective departmental groups
• Most of the target projects utilize the default group in their permission schemes
• Some projects use selective groups, and these users are members of those groups as well
• Removing users from these groups would impact their access to other projects where they require full permissions

Attempted Solution: To avoid modifying existing groups and permission schemes, I implemented the following approach:

1. Created a new group called "CSM_NoCommentAction"
2. Added the target users to this group
3. Modified the project workflow by adding workflow properties:
   • Property Key: jira.permission.comment.denied
   • Property Value: group:CSM_NoCommentAction

Issue: This configuration blocked commenting for all users across the project, not just members of the CSM_NoCommentAction group.

Request: Could you please advise on the best approach to achieve this requirement without affecting existing group memberships and permission schemes? Specifically, I need to:

• Restrict commenting permissions for specific users in selected projects only
• Maintain their view access to tickets
• Preserve their existing permissions in other projects

Thank you for your assistance.

[Tomislav Tobijas]

Hey @Rajesh_Kumar ,

I believe this is what you are looking for: JRACLOUD-80510: Ability to restrict comments to exclude visibility for a set of groups or Project roles 

There is no happy solution here, but what you could do is reconfigure the permission scheme a bit and restrict commenting by space role or group.
You could create something like "Can Comment" space role and then grant "Add Comments" permission only to this role + assign all users/groups who should be able to comment to this role in each project. 🤔

Hope this helps.

Cheers,
Tobi

[Shalini Pradhan]

Hello @Rajesh_Kumar ,

Good day! Welcome to Atlassian Community :)

Incase you want to restrict users from adding comments

• First create a user group and add the users who should not be adding the comment
• Add that user group under Browse project permission
• Then remove those users from default group
• Make sure the new group is not added under Add comment permission in the same space/project

Thank you