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Restrict status a ticket can be moved into

Deb Keene July 2, 2025

 Is it possible to restrict jira workflow status transitions? (for example)

A ticket in "to do" can only be moved to "WIP" or can be moved to "Rejected "

Once ticket is in status "WIP" it can only be moved to status "In QA- Model" or can be moved to "review in Progress" or can be moved to "done"

 

How do I set that up?

2 answers

3 votes
Mikael Sandberg
Community Champion
July 2, 2025

Yes, you can restrict the path a work item can move in the workflow. What you need to do is to set up transitions between the statuses instead of allowing any status to transition to a status (indicated by the All transition). Here is an example of a workflow that restrict the path, inn this example you can only move to In Progress from To Do and then to Done.

Screenshot 2025-07-02 at 2.15.24 PM.png

Deb Keene July 2, 2025

thank you- I wish I could include a screenshot but it does not seem to allow me to do that- I tried to use snipping tool and paste and it does not work......

 

I'll do my best to explain-   

It would be like the picture you included but there are 3 steps between to do and in progress.  There are multiple ways to get to in progress:

you can go from to do to step 1 to step 2 to step 3 to in progress

or you can go directly from to do to in progress

or you can go from to do to step 2 to step 3 to in progress

or you can go from to do to step 3 to in progress

etc

 

 

 

0 votes
Julia Watson-Clarke
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July 2, 2025

Hi @Deb Keene ,

If I've understood what you're trying to achieve correctly, then you should be able to achieve this by adding a Validator to the transition in your workflow:

2025-07-02_22-26-45.png

We use this to prevent tickets from being progressed until, for example, a particular set of fields have been completed.

Alternatively, you could add a Condition to your workflow transition that prevents it from being progressed unless it has passed through a previous status:

2025-07-02_22-16-25.png

Depending on your Jira permissions, you can add these options whilst editing a workflow.

Hope this helps,

Julia.

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