Restoring Jira Cloud from on-premise backup

[Sergey Kazakov]

Hello,

We're about to evaluate Jira Cloud (free). So we're trying to migrate from on-premise Jira using backup file. Existing Import procedure fails with following error:

"Error importing data: org.xml.sax.SAXException: The XML document does not contain the root element or it was closed too early."

I used simple python script to check if entities.xml is well-formed.

So the question: is there a way to get exact error (line/tag/whatever)?

[Dirk Ronsmans]

HI @Sergey Kazakov and welcome to the community!

Could you take a look at the following migration guide and see if you are able to follow these steps?

https://support.atlassian.com/migration/docs/use-jira-site-import-to-migrate-from-server-to-cloud/