Resolutions coming in as completed

[Katelin Johnston]

All the resolutions for tickets are populating as completed when created. I have checked and the workflow is mapped to TO DO, and that the resolution is pulling in as To Do as well. Any suggestions on where to go next?

[Nic Brough -Adaptavist- · Accepted solution]

An inexperienced admin has made the mistake of putting the resolution field on the create and/or edit screen for this issue type in this project.

Jira considers the resolution field as the flag for "done".  If it has  value, any value, even ones like "not resolved", "unresolved", "not done" ,"needs more work" - they all tell Jira the issue is resolved.

You need to get rid of the resolution field on the create screen.  It should only ever appear in the screen popped up when a person moves an issue from a "not done" status to "closed" (or other "end of the line" status)