Resolution in team based project

[Edoardo Landi]

In team managed projects (business/work management type) it is not possible to select the resolution of the tasks (duplicate, declined etc.) and its ok, but I read that the resolution field should be set to "Done" when the card reaches the rightmost column of the board.

Within the project, however, the tasks remain unresolved.

The problem is that this makes it impossible to filter all the unresolved activities of a user who participates in team and company projects, generally it is sufficient to insert a filter with the condition "assignee = currentUser () AND resolution = Unresolved" but that doesn't work

is there any suggestion? I need to se resolution when task is done!

[Ste Wright · Accepted solution]

Hi @Edoardo Landi 

Edit 29/07/23: Looks like this has been fixed.

Looks like it's a bug - confirm it impacts you via JWMCLOUD-180 

Your options for now are...

• Use a Software Project or...
• Use a different parameter in JQL - such as Status, or StatusCategory

Ste

[Edoardo Landi]

thanks @Ste Wright , using status category is a good workaround, even if it is not completely correct (not all states in all projects in the category Done may have to set the resolution, and in this way it is not possible to differentiate the two cases)

[Trudy Claspill · Accepted solution]

Just to follow up, a fix has been released for this.

https://jira.atlassian.com/browse/JWMCLOUD-180

[Krátki Barna · Accepted solution]

Managed to fix it with automation: Project settings --> Automation-->Create rule

When: Issues transitioned
FROM (In Progress, To DO, Test, etc.)
TO (Done)

Then: Edit issues fields

Resolution

Done

*Done (if you dont have "Done" resolution type default go to Jira Basic setting/Issue attributes --> Resolution and create a "Done" type with Description, use as default)

Standard reports work with this solution.

On the other hand it also usefull to do an Automation backwards,  when you move a Done ticket back to In progress, Test etc. so the workflow sets resolution back to Unresolved. 

[Allan Bodgers]

That doesn't appear in Team Managed project. 

[Max Wittstamm]

Thank you so much @Krátki Barna , this helped me a lot. 

Thanks and BR, 

Max

[Krátki Barna]

@Allan Bodgers  it does, just the way I mentioned above. still using this configuration since november, but you have to make the automation manually.

[Ron Levy]

@Edoardo Landi thx, let us look into this further. FYI @Jane Yeoh 

[Sebestyén Kristóf]

Hello, it is an annoying bug, so please fix it. Thx 

[Muhammad Nasrul Syafiq Bin Azidin]

@Ron Levy Still haven't fix it right?

[Chris Rogers]

Still outstanding unfortunately