Resolution field is setting to default value after CSV Import..

[Deleted user]

Hi All,

We are migrating Issues from Clear Quest to Jira Cloud. For this we are leveraging CSV import option. Issue is for Resolution field --> it is setting to "Unresolved" (default option ) irrespective of any status. we have defect workflow associated with the defects in JIRA.

Is the problem with the workflow? If anyone have an idea pls let me know..

Thanks

Vishnu

[Joe Pitt]

you need to import a valid value for Resolution. Unresolved means the value in the database is NULL.  Status means nothing as far as the resolution field is concerned.  

Resolution Field

Resolution Field can't be made optional. DO NOT put the field on any screen except the one presented in the transition where it is to be set. Resolution is a special field in JIRA. It has an initial value of ‘Unresolved’, which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set. Once it is set the issue ID will appear with as strikethrough. If you reopen an issue the transition from closed to reopen needs to have a post function to CLEAR the resolution field to set it back to Unresolved.

[Deleted user]

We are providing valid CQ resolutions which are existed in Jira.

But the issue is after CSV import, it is setting to default value (Unresolved). 

Yes, we have resolution field is presented only in transition.

[Joe Pitt]

If you're importing a valid resolution into the resolution field I don't know what is wrong. The only thing I can think of is whoever is importing doesn't have the permission to resolve the issue

[Deleted user]

No, i am having admin permissions and able to do everything.

I am not sure why the resolution is not importing when doing CSV import.

[Mark Wehrenberg]

I am having the same issue.  When I try to create a new ticket by External System Import (CSV) and simultaneously import a value to Resolution, it fails.  The resolution date gets set, but Resolution field remains blank ("Unresolved").  I've tried importing different valid Resolution values but it does not work.

[Mark Wehrenberg]

I have ensured that I have permission to set resolution for the project.

[Mark Wehrenberg]

I discovered this is actually a known bug and Atlassian has chosen not to fix it.

There is a workaround though - Make sure to import the 'Status' value at the same time. 

https://jira.atlassian.com/browse/JRASERVER-65498

[Mark Wehrenberg]

You must also import a STATUS field value at the same time.  Otherwise the RESOLUTION value will not get imported successfully.

Known bug: https://jira.atlassian.com/browse/JRASERVER-65498