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Resolution complete after returned to in progress

Deleted user
September 5, 2018

Hello, how do we enable resolution to become Unresolved if it is brought back into in progress from done?

 

Card goes from In progress to Done, appears Resolved. If card is brought back into in progress it remains resolved. We would like the resolution to become unresolved again.

 

Screen Shot 2018-09-05 at 1.52.53 PM.pngScreen Shot 2018-09-05 at 1.54.31 PM.png

1 answer

1 vote
Joe Pitt
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September 5, 2018

You need to have a post function that CLEARS the resolution field on a transaction out of Done. 

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