Resolution Time Report - Show Issues by Priority

[victoria cole]

Hello guys,

I need to have multiple bars on Resolution Time Report for each priority (P1, P2, P3, etc) within each time period. So instead of having just one bar, I would like that one bar to consist of multiple priority bars.

Could you please suggest how to do it without the Enhancer plugin?

[Mehmet A _Bloompeak_]

Hi @victoria cole ,

You can try Status Time app developed by our team at Bloompeak. It provides various reports and one of them is status time.

1. First, you group statuses(E.g open, in progress) to get a list of resolution time of  issues.
2. Then you take average or sum of resolution times by grouping issues by any field(in you case by priority). And that is what you are looking for resolution time by priority.

We have an online demo on which you see the app in action with our test issues. You can check the online demo and play with it.

Hope it helps.

[victoria cole]

@Zoryana Bohutska _SaaSJet_ any idea how I can get different priorities to show up on one resolution time chart?

[Zoryana Bohutska _SaaSJet_]

You can customize the Resolution Time Report. This report uses a saved JQL filter for determining what issues show up here.

First, you need to create a filter that meets the criteria you need.  To do this you will need to go to the issue navigator, Issues -> Search for Issues.   From there you need to create a filter if an advanced search I think the JQL would looks something like this:

Project=ABC AND Priority=Highest ORDER BY created DESC

If this returns all the issues you want to see in the report, then save that filter by clicking the "Save as" button up top. Give this filter a name you will remember, and then in navigate to the project reports. When you select the Resolution Time Report, there is an option to "Change Filter or Project..."  select this and choose your new saved filter name.  This way when the report runs it will only show you issues that match that saved filter.

[victoria cole]

Thanks for your answer, but this is not what I need. I need to see resolution time for each priority on the same chart. So the chart would have to accept multiple filters for each priority. I want to have multiple bars on the chart for each of these:

Project=ABC AND Priority=Highest ORDER BY created DESC

Project=ABC AND Priority=Medium ORDER BY created DESC
 

Project=ABC AND Priority=Lowest ORDER BY created DESC