Hello, someone needs to reset their password, but they haven't received the email to do so, and it's urgent because they are a scrum master. I need help, please.
Has the user been receiving emails from the Jira environment until this point?
It is possible that the user's email address has been blocked by Atlassian. You can open a support request with Atlassian directly to have them check that and unblock it if that is required. Open a support case here:
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