Is there any easy way to research past tickets on a Word? Is the only way by entering the ticket number in the search box? if so--that doesn't help new people trying to pull up old tickets - looking for information.
Thank you!
@Denise Bradshaw Welcome to the Atlassian Community!
You can build a query in Jira that searches for items by words.
As an example, in the case of the 'Summary' field, use the following query: Summary ~ "some words"
In this case, Jira will display all issues it finds that contain 'some words' in their summary field.
You can explore search features in JQL with the support of this documentation here: JQL operators | Jira Software Cloud | Atlassian Support
Hope this helps you
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