Requests via email

[Mark]

I have created a new project to use for "Procurement" -I have used a standard "classic business project" template.

I want to be able to email requests to my project, but from what I can see, this isnt possible. Is there a work around to make this possible?

[Jack Brickey]

You can set up an incoming mail handler. Settings > system > incoming mail. This article might help - creating-issues-and-comments-from-email 

[Mark]

Thanks Jack, I have tried this but doesn't work - the project does not seem to be able to handle email requests

[Jack Brickey]

what type of project are we talking here? Are you sure the mail handler is setup correctly? Are you able to successfully do this for other projects?

[Mark]

Classic business project.
I have setup properly and are using it currently in other "service desk" projects.

Hence the question, is this possible in a classic business project?

[Jack Brickey]

Service desk projects are handled completely differently (project > project settings > email requests). With that said you should be able to do this in a classic project. I have been successful doing so. Maybe you could share the details of what you have configured for incoming mail: Server and Handler

[Mark]