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Request to Restore Our Jira and Confluence Data

Petra Lindroos
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April 29, 2026

Hi,

We previously had a board in both Jira and Confluence. Since we missed a payment, we were unable to log in and work on our board. Now that our payment is working again, I can log in — however, it appears to be a completely new space, and none of our previous data is available.

I can see that data is stored for 60 days if payment is missed, and after that it is deleted. Since I am still within those 60 days, I would like to have our data restored. I’m not sure how to do this and need assistance.

Thank you in advance for your help.

1 answer

1 vote
Tansu Akdeniz
Community Champion
April 29, 2026

Hi @Petra Lindroos 

Welcome to the Atlassian community!

Please contact support via Atlassian Support portal.

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