Request to Restore Access to My Previous Jira Account

[c_lee]

Dear Support Team,

I was able to use Jira without any issues until last week. However, starting this week, I was suddenly logged out, and when I tried to log in again, I was redirected to log in with an Atlassian account.

The issue is that after logging in with the Atlassian account, I can no longer see any of my previous Jira tickets or inquiries.

Could you please check this issue and help me restore access to my original Jira account, where all of my previous inquiries and ticket history are available?

If there has been any account migration or login method change, please let me know how I can access my existing Jira data again.

Thank you for your support.

Best regards

(Picture Deleted due to Privacy)

[Marc -Devoteam-]

Hi @c_lee 

Please contact your Jira administrator or IT department.

This community forum is a public forum and also not Atlassian Support.

Permission on instances, can't be handled by us or even Atlassian Support, this is up to the administrators of the instance!

[Arkadiusz Wroblewski]

@c_lee 

I deleted your Screenshot due your Privacy Protection.

Please understand this Forum are Accesible from Internet.

Best,

Arkadiusz🤠

[Germán Morales _ Hiera]

Hi @c_lee  good news first: your tickets aren't gone. What changed is that this help center, staublicorporate.atlassian.net, switched its sign-in to require an Atlassian account. Your earlier requests were raised under your portal-only customer account, and now you log in with an Atlassian account on the same email. Those are two separate accounts, so the history created by the first one doesn't appear under the second even though the email matches.

The catch is that this is Staubli's own service desk, so neither the Atlassian Community nor general Atlassian support can fix it from outside. It has to be done by whoever administers that site, the Staubli service desk or IT team. Ask them to merge your two accounts: in User management, Jira Service Management, find your customer record, open the ••• menu and choose Migrate to Atlassian account. That reattaches your past requests to the account you now sign in with.

When you contact them, point out that you're using the exact same email as before so they can match the records. Reference they can follow: Known problems with customer accounts.