Report for client in UI

[Somnath Raveenthiran]

Is it possible to give permission for clients to get report from this UI? if so let me know the steps to enable it

[Nikola Perisic]

Hello @Somnath Raveenthiran , directly no. You would have to add them as request participants for each of these requests so they can receive notifications about the changes. Are these clients within your organisation? If yes, then you can grant them Customer licenses which are free of charge. If they are not, but they still need to get notified, you need to go to your project settings > Customer permissions > Update the customer access settings > Portal access (Allow customers to create requests and check the box where they are not needed to login).

[Somnath Raveenthiran]

@Nikola Perisic Thank you , but this solution will not work for us

[Nikola Perisic]

Also, @Somnath Raveenthiran  it was stated in this article as well that the direct export is not possible:

https://community.atlassian.com/t5/Jira-Service-Management/Can-we-export-request-type-from-Jira-Service-Management-Cloud/qaq-p/2665505

Ultimate Request Explorer (JSM Cloud) application has this functionality but it's a paid application.

[Marc - Devoteam]

Hi @Somnath Raveenthiran 

This basically is a report.

It's showing al open issues from client X.

What is the additional requirement you have?

This view can be exported.

[Somnath Raveenthiran]

How it can be exported?