I've just started diving into administering JIRA. For some context, I did not set up the initial instance so mostly jumping in blind.
I'm currently trying to get implement the ability for users to be able to update their JIRA tickets via e-mail.
E-mail notifications appear to be working coming from example1@domain.com.
There was already an incoming mail server setup in the incoming mail system settings using example2@domain.com. I had to update some of the settings before the connection test was successful.
I used example2@domain.com to create the incoming mail handler to Create a new issue or add a comment to an existing issue. Ran the test and it was successful.
Once set I've tried replying to one the updates which is sent from example1@domain.com. Unfortunately this did not update the ticket. My thought is the incoming mail server will need to match the address used for outgoing mail to work as intended.
Any assistance on this is appreciated.
