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Replies to mention notification emails does something funky
Jason Adams
March 11, 2021 edited
Here is the scenario.
A customer opens and issue and I am assigned.
I @mention another support rep in an internal comment
The other support rep replies to mention notification email with some internal information and it is added as a public comment and thus the customer gets a notification a comment was added.
Aside from trying to enforce a policy to not reply to mention notification emails, is there any way around this? I would be happy if the reply created another internal comment but can not see where I can make this happen.
Thanks in advance.
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