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Removing a user that hasn't accessed the site

Frances M.
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July 19, 2022

I need to revoke site access to a user that was invited using the incorrect email address. The email address doesn't exist, and therefor the user can't use it to log in for the first time and enable the revoke access/remove user options. 

The presence of this second account for the user is causing some confusion when it comes to tagging and assigning. 

Does anyone know how I can remove this non-existent user? 

1 answer

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1 vote
Walter Buggenhout
Community Champion
July 19, 2022

Hi @Frances M.,

If you are an admin for your site, you should be able to accomplish this by following the steps in this support article.

Hope this helps!  

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
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AUG Leaders

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