Remove user membership via API failed

[dmytro.danchenko]

Hello all!

I have issue with removing user from group via Jira API:

curl --request GET \
--url 'https://companyname.atlassian.net/rest/api/3/user?accountId=5e5e5fc13df51b0c93763279' \
--user '########@mail.com:someToken' \
--header 'Accept: application/json'

Returns:

{
"self": "https://companyname.atlassian.net/rest/api/3/user?accountId=5e5e5fc13df51b0c93763279",
"accountId": "5e5e5fc13df51b0c93763279",
"accountType": "atlassian",
"avatarUrls": {
"48x48": "https://secure.gravatar.com/avatar/c979c318273e0846b4e6f56ea0b60f27?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FDD-6.png",
"24x24": "https://secure.gravatar.com/avatar/c979c318273e0846b4e6f56ea0b60f27?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FDD-6.png",
"16x16": "https://secure.gravatar.com/avatar/c979c318273e0846b4e6f56ea0b60f27?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FDD-6.png",
"32x32": "https://secure.gravatar.com/avatar/c979c318273e0846b4e6f56ea0b60f27?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FDD-6.png"
},
"displayName": "Dmytro Danchenko",
"active": true,
"timeZone": "Europe/Kiev",
"locale": "en_US",
"groups": {
"size": 3,
"items": []
},
"applicationRoles": {
"size": 1,
"items": []
},
"expand": "groups,applicationRoles"
}

curl --request GET \
--url 'https://companyname.atlassian.net/rest/api/3/user/groups?accountId=5e5e5fc13df51b0c93763279' \
--user '########@mail.com:someToken' \
--header 'Accept: application/json'

Returns:

[
{
"name": "confluence-users",
"self": "https://companyname.atlassian.net/rest/api/3/group?groupname=confluence-users"
},
{
"name": "jira-devops",
"self": "https://companyname.atlassian.net/rest/api/3/group?groupname=jira-devops"
},
{
"name": "jira-software-users",
"self": "https://companyname.atlassian.net/rest/api/3/group?groupname=jira-software-users"
}
]

But:

curl --request DELETE \
--url 'https://companyname.atlassian.net/rest/api/3/group/user?accountId=5e5e5fc13df51b0c93763279&groupname=jira-devops' \
--user '########@mail.com:someToken' \

Returns:

{
"errorMessages": [
"An error occurred: com.atlassian.idp.client.exceptions.UserNotFoundException: {\"schemas\":[\"urn:ietf:params:scim:api:messages:2.0:Error\"],\"status\":\"404\",\"detail\":\"A user with removed16 doesn't exists\",\"errorType\":\"UserDoesNotExist\",\"message\":\"A user with removed16 doesn't exists\",\"data\":\"removed16\"}"
],
"errors": {}
}

What's wrong here?

[Andy Heinzer]

Hi,

Sorry to hear about this problem.  I can see that you're trying to remove a user account from a group in Jira Cloud.  I tried to recreate this problem, but this appears to be working for me. 

I did notice that your last query looks a bit off to me.  First, it looks like it has a trailing \ character which it probably should not have as there is no other newline command to add after that one.  But I also noticed that you appear to be using the username and a token (or password) form of basic auth.  This form has been deprecated since last year.

Instead I used a format of

curl --request DELETE \
--url 'https://[yourcloudsite].atlassian.net/rest/api/3/group/user?accountId=[AccountIdGoesHere]&groupname=badapples' \
--header 'Authorization: Basic [redactedStringforBasicAuth]'

And this worked for me.  I'd recommend trying to follow the steps in Basic auth for REST APIs so that you can build a string of emailaddress:API_Token and then base64 encode that string.  Once you have that encoded string you can pass it in an authorization header instead of using the --user parameter to attempt to login.

Try that instead and let me know if you run into any problems.

Andy