Remove strikethrough from issue when reopening ticket

[Deleted user]

Hello there,

We are currently using a workflow in which we allow re-opening of closed tickets. Before the ticket is closed, we have a resolution field on the screen upon transitioning to close.

The questions we have are as follows:
1. Is there any way to clear the value of the resolution field when re-opening closed tickets?2. If yes, would the strikethrough disappear from the issue on the board?

Thanks.

Jira server version: 8.5.1

[John Funk · Accepted solution]

Hi @[deleted]  - Yes, you can clear the Resolution field by putting a post function to clear the field on the transition(s) that you have that move out of the Done status. And yes, removing the Resolution will remove the strikethrough. 

[Deleted user]

Hi @John Funk , thanks for the information.

[Sushma Maganti]

For the other Transitions which are associated to all other statuses, set the post function to NONE