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Remove specific user from multi user field

anacst
January 27, 2026

I have a field that is a multi-user selection that I'd like to restrict the usage. I'm trying to have an automation that would remove just this specific users that doesn't meet this criteria, is there a way how ? 

For instance, field "Interested Party" allows multiple users to be added and I'd like to have an automation to remove users that does not belong to a specific group.

I've setup an automation that is able to identify if someone in this field is not part of the group but I'm unable to remove just those specific people that are not in the group. Any ideas? 

Monosnap Automation - Jira@IBM 2026-01-27 16-54-14.png

2 answers

2 votes
Aaron Pavez _ServiceRocket_
Community Champion
January 27, 2026

Hi @anacst 

You need to:

1. Read the current users in the field.

2. Save them in a variable.

3. Remove the user from the variable.

4. Edit the field and save the variable values in the field.

Use this as a guide to start

https://community.atlassian.com/forums/Jira-questions/How-can-I-delete-an-inactive-user-from-a-field-that-contains/qaq-p/3061221

Good luck!

0 votes
John Funk
Community Champion
January 27, 2026

Hi Anacst,

Why not just clear the field, re-fetch the issue, and then update the field by copying the values from the group?

https://community.atlassian.com/forums/Jira-articles/How-to-retrieve-users-from-a-specific-group-with-simple-Jira/ba-p/2191601

 

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