Remove duplicate issue type

[Saikat Das]

Situation: 

• Using a JQL (and filtering it by labels) -> a bunch of issues a filtered out and I group them by EPICs. 
• But, due the links among the tickets (blocks/parent-child/related to) - I end up viewing the same tickets multiple times(duplicates) on the board. 
• Sharing a sample Structure board to explain the issue(screenshot shared)

Expected Result:

• I would want a way to disable 'Child EPIC A' at the bottom and only the ones at top(in the image) visible under 'Test Epic-III'. 

Reason to use structure:

I want to visualise beyond the JIRA issue hierarchy boundary i.e. 'EPIC>TASK>Sub-Task'.

I have multiple EPICs which I would like to connect as sub-EPICs to an EPIC which contains larger chunk of work.(linked via parent-child relationship or other linkage)

This would help me visualise them in as a hierarchy  on the structure board. e.g.  ('Test Epic-III') in the attached image.

P.S.- I had tried to remove some of the duplicates manually but it fails as those are a direct request of the JQL query used in the insert.

The issue types are from same project in the sample project. But in the actual project, it's a highly cross functional project spanning across multiple teams and boards. Thus I have multiple such links among tickets. And seeing duplicates on the board is creating a lot of confusion. 

[David Niro]

Hello @Saikat Das ,

This may be possible if we were to refine your Insert Generator.  At the moment it is adding all "Epics".  If there is something about the Epic, such as the summary that we could use to exclude the child Epics, we can use that in the Inserter.  

So from your screenshot (I'm sure the naming is just for illustration) we could use:

Project in ("Test") AND issuetype = "Epic" AND Summary ~ "Test"

This would prevent the child Epic from being added to the top level. 

Another option would be to exclude the child's direction from issuelinktype:

Project in ("Test") AND issuetype = "Epic" AND issuelinktype != "the direction of child issue"

Please let me know if this helps!  Please also feel free to contact our support team directly via support@almworks.com or through our customer portal support.almworks.com.

Best,
David

[Deepak Rai]

Hope this article will help you.

https://confluence.atlassian.com/jirakb/how-to-delete-duplicated-issue-types-and-resolutions-that-are-created-with-system-default-language-979403771.html

[Saikat Das]

In my scenarios, the JIRA is not duplicating any issue. It's only the structure board which is fetch the query result more than 1 time.