Remove Duplicate Epics

[Andrew Newell]

Hi Community,

I am automatically generating an Epic with a customer's company name when they email us.

Unfortunately, this is creating duplicate Epics.

Does anyone know of an easy way to remove these?

Thanks in advance.

Andrew

[Nic Brough -Adaptavist-]

Jira has no way to know why you are duplicating these things, you will need to code your email handler to understand your rules on creating things better.

[Andrew Newell]

They are actually created by a Zapier Zap from the email so the email handler is not involved. But thanks for getting back to me anyway.

[Nic Brough -Adaptavist-]

Ah, ok, so you need to put code into the Zap so it knows when to not create duplicates!

[Andrew Newell]

Thanks but I was looking for a solution in JIRA as Zapier can't check for duplicates on the Summary field which is where the company name goes.

[Nic Brough -Adaptavist-]

The only thing you can do in Jira would be to code a validator that you could put on the "create" transition that blocks issue creation if it finds a duplicate.  This has a weakness in that there's no way to go back to the user and throws away all the data arriving.