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Reducing scope of what Teamwork Graph can access using Zendesk connector

Michael Smith
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July 1, 2026

Hi,

I'd like Rovo to be able to search Zendesk knowledge base articles but not access tickets. How can I control the scope that's requested when connecting Zendesk to Teamwork Graph following this guide: https://support.atlassian.com/organization-administration/docs/connect-zendesk-to-teamwork-graph/

The connector asks for read access to everything, but I don't want Rovo to ingest our support ticket contents.

When authorizing the connection, I tried changing the URL on the Zendesk approval site to change the scopes to:

 hc%3Aread%20webhooks%3Aread%20webhooks%3Awrite

It worked on the Zendesk side, and I was able to see it issued a token with the scopes I wanted, but the Atlassian side displayed a generic message like "Error authorizing OAuth".

Also, why does it request webhook write access?

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