Recovery admin unable to log in

[Mark Zatsarny]

Hello,

I forgot my admin password for jira and tried to reset it due to the steps described here: https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

But when I try to log in with the recovery admin it does not logging in.

My jira is running on a linux vm and i did step by step as in the article.

Someone know what is the issue?

[Mayur Jadhav]

Hello @Mark Zatsarny ,

Welcome to the Atlassian Community!!

First stop you Jira instance.

Open the setenv.sh file and add 

JVM_SUPPORT_RECOMMENDED_ARGS="-Datlassian.recovery.password=<your-password>"

then save that file and remove the plugin cache.

Restart the service.

Login with 

username - recovery_admin

Password - Set in setenv.sh file.

Make sure to stop crowd connection if is available.

Regards,
Mayur

[Mark Zatsarny]

Hi,

I did it but still i can not log in with the recovery_admin user.

Does it mean i stopped the services?