Receiving less than 1000 issues exporting stories through HTML. Any thoughts to why this happens?

[Tyler Alexander]

This is for JIRA Cloud as an FYI.

I go to export a certain number of issues from JIRA for different reporting purposes. When I have more than 1000 I typically use the URL manipulation to grab the additional issues and then merge everything together in one combined file. 

What I noticed happening lately is when I start an export on something that say, has 1500 issues, the first download should theoretically get me the first 1000 but it isn't. It is giving me a weird number of issues like 578 or 127 instead of the first full 1000.  I've tried using a private browser, using a different computer, etc. but it is still giving me this issue.

Does anybody have any insight as to why this would be happening and if anyone has luck solving for this? Thanks in advance!

[Petter Gonçalves]

Hello Tyler,

Currently, JIRA does not have an export functionality in HTML format, so I believe you are trying to export it in XML or CSV and updating the URL with the parameter &pager/start=1000, just like described in this documentation. Is it correct?

There are two very common mistakes that can cause the JIRA Client to export the wrong number of Issues instead of 1000 issues you configured to download in your query:

1 - Sometimes, you configure a new query to export the content of JIRA, however, you have not saved that query and the filter name is set in the download URL. This will export the original content of the filter, instead of the new query you configured.

To avoid the above error, create a new filter in your JIRA application, run the query and save it with the 1000 issues you want to download before running the export client.

2 - In a previous export, a user could have been set the &tempMax=1000 to a lower value. Check if the &tempMax parameter is set with 1000 in the URL.

Let me know if the suggestions above helped you.