Receiving error with Jira login

[Roxie Thomas]

Originally had a copy of JIRA. Put stories in backlog and kanban board.

Now, can't login into JIRA.

Receive error message to contact Admin.

Can you help me get access?

Thank you

[Earl McCutcheon · Accepted solution]

Hey @Roxie Thomas ,

Our support team reached back out to you on the support request you had created and they are waiting for a reply,  Check the following Link for direct access to the support request via the support portal incase the email message is getting flagged as spam filter:

• https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-597796

Let me know if you are having any issues connecting to the request.

Regards,
Earl

[Roxie Thomas]

Unable to open Jira trial. Receive error message on https://matrixone.atlassian.net/. See attached.

[Roxie Thomas]

Awesome! Thank you very much!

[John Funk]

Hi Roxie - Welcome to the Atlassian Community!

It looks like your Jira Software license might not be active. I would contact Atlassian Support:

https://support.atlassian.com/contact/#/

[Roxie Thomas]

I've contacted them 2 different times.  Last week and yesterday.  Haven't heard back.  What do you recommend? 

[John Funk]

Let me see if I can get someone to respond directly to you here.