Reactivate or Get Data from Jira Free Plan

[Clay Simmons]

It appears that my developer allowed our Jira free plan to lapse since the application is currently in a steady state. We received an email on October 1, 2025 stating, “Your subscription is being deactivated due to inactivity.” Is there any way to reactivate the account, or at a minimum, recover our data from Jira?

[Jack Brickey]

Hi @Clay Simmons , I would recommend that you open a ticket with Atlassian support. If you select the billing option and explain the situation, they may be able to recover.

[Trudy Claspill]

Adding to this...

Atlassian has a policy of deactivating inactive free subscriptions that are inactive for 120 consecutive days. Multiple warning emails are sent before the deactivation occurs, and then another is sent when the deactivation is actually executed.

Per Atlassian's documentation they will retain the data for a period of time after deactivation to give customers a chance to reactivate. That time period is stated to be no longer than 60 days if it is a Free subscription and it is not part of a site that has other paid subscriptions.

Given that is has been more than 60 days since Oct. 1, it is unlikely that you data is still available for recovery.

But, as @Jack Brickey said, you can reach out to the Billing/Licensing/Purchasing support team to get an authoritative answer.

[Clay Simmons]

I can't seem to find the right path to creating a ticket.  

As @Jack Brickey mentioned, when I go to the Atlassian support page and select billing option, it takes me to here.

I select "Your Account" drop-down and "Reactivate Subscription" under Choose Topic and provide "https://rentaraj.atlassian.net/" under related URL

...but then it only presents a new drop-down for "What is the URL?   What is the SEN?   What is the EN?   What is the invoice number?" without an option to submit.

[Trudy Claspill]

@Clay Simmons 

Can you provide a screen image of what you see?

I don't have any subscriptions in that state at this time, so I'm not able to recreate what you are seeing.

[Clay Simmons]

Hi Trudy, I'll do even better.  Here's a loom of the scenario. 

As you can see, it properly identifies our URL, but doesn't give me any options thereafter:  https://www.loom.com/share/a50c7e3235d1415680f3667063d91b19

[Trudy Claspill]

Thank you! Videos are so helpful.

Have you tried clicking the Need more help? option that appears below the field and on the right?

[Clay Simmons]

I feel really stupid. I just assumed that link would throw me into an infinite loop.  I clicked it, and it gave me a dialogue box to submit a request, which I did.  I will let everyone know what comes of it.  Thanks for your support.

[Trudy Claspill]

It isn't exactly intuitive that you need to click that when they haven't provided any actual help yet.