Reactivate Deactivated JIRA APP (Inactivity)

[DaBu]

Hi,
I haven’t logged into my project for a while and just noticed that my Jira site has been deactivated. Unfortunately, I still need access to the data.
Is there any way to have my site reactivated?

Thank you in advance for your help.

Best regards,
Daniel

[Gor Greyan]

Hi @DaBu

In the id.atlassian.com in the "Sites and Products" section, check if the site is visible or not. If visible but disabled, you should be able to re-activate from there.

If it is not visible, contact Atlassian Support immediately.

https://support.atlassian.com/contact/#/

[DaBu]

Hi @Gor Greyan  

Thank you for your quick response. Unfortunately, the site isn’t showing up. I also don’t have any option to contact support directly through the help page.

[Gor Greyan]

@DaBu

Seems your plan is the "Free", which is why it is not allowing you to submit a request.

Dear @Mohanraj Thangamuthu, please have a look. Can we help with the recovery or not?