Error occurred

[Danny Kim]

An unknown error occurred while trying to perform a search.

Jira (stand-alone server) Version8.0.0

[Benjamin]

Is this a  new install?

1. are you having errors performing any basic searches?

2. Was there any configuration on fields? If there were, have you perform a re-index?

[Danny Kim]

It is the existing one.

1. Yes, it shows the error message "An unknown error occurred while trying to perform a search." when performing a basic search.

2.  My supervisor did re-indexing, but still experiencing the error message is shown.

Is there something else I can try from my end? If possible, can I have the remote support?

[Benjamin]

Hi @Danny Kim 

are you able to see the issues when you go to projects?

is your supervisor or your teammates experiencing the same?

Please run an integrity checker from the system administration side to ensure your database integration remains healthy.

[Danny Kim]

Good morning, Benjamin.

Everyone in my team has the same issue as well in Project tab.
Finished the integrity check and found Duplicate Permission: SchemePermissions (ID:10101) fixed.
The new ticket can be generated but unable to be found in search.
It merely returns the error message "An unknown error occurred while trying to perform a search."

Any other things I can try?

Thank you for your help.

[Benjamin]

1. When running the re-index, was it a full re-index where the system is locked?

2. unlikely the issue but does everyone including you have permission to browse the project.

3.you mention this an existing setup, was things working before?

[Danny Kim]

1. No, once re-indexing, new files overwritten according to my supervisor.

2.There are 2 accounts with admin privileges and 1 account with standard user rights; they all have rights to access the project tab and experiencing the same. 

3. Yes. Tickets created after May 12, 2020 has its ticket # but cannot be searched or filtered. 

[Benjamin]

Do perform a full-reindex to rule that out to make sure.

The 3 accounts have access to the projects themselves or just the project tab?

If your supervisor is the system or jira administrator, should start reviewing if anything was done around that time frame. Also, to check the jira logs for any errors that will give further insights. As far as I can tell, this is more of system level issue. 

[Danny Kim]

I asked my supervisor for what he did for reindexing he did the following:

      1. service httpd stop
      2. cd /home/data/atlassian/application-data/jira/caches
      3. mv indexesV1 indexesV2
      4. service httpd start

If possible could you tell me how to do a full-reindex?

3 accounts don't have their own projects themselves; just able to get into the project tab.

What my supervisor did were just rebooting the standalone server where JIRA installed and reindexing he found from googling.

Is it possible to get an engineer for tech support remotely?

[Danny Kim]

Plus my JIRA standalone Server is VMware with OS:CentOS Release 6.9

[Benjamin]

Atlassian Jira has been verified with ubuntu. However, It works with Redhat, centOS  and so forth.

To do reindex, it is done through jira system administration screen. There's a section that allow to do full reindex from the UI. 

Also, I would not recommend restarting the HTTPD service since this does not really gracefully restart jira since there are other components to the service. 

One of the accounts need to have the permission to browse a project, otherwise you won't get the desire results of getting issues displayed.

If you need remote hands-on tech support, should contact support via your Atlassian account. 

[Danny Kim]

If possible, could you forward my issue to tech support team or give me the link?

Originally, I tried to contact them via my  Atlassian account, but found this community only.

[Benjamin]

https://support.atlassian.com

Link is on the bottom for support. 

[Danny Kim]

Hello, Benjamin.

Could you look into my atlassian-jira.log file from the link below to resolve the issue?

https://drive.google.com/open?id=1MXzWlUMeQtphEktWiAfDdgtwXflHAppd