Automation - copying smart value to components

[Aman]

Hi All,

I am building an automation that copies the value of Affected Services to the components field whenever the value of Affected Services is updated. I already have all affected services listed as components.

Using the affected services smart value: {{issue.affectedServices.name}} I am able to successfully copy value of the affected service, only if there is just ONE affected service listed. As soon as I add a second or list two at the same time, nothing gets copied and component is blank. On checking the audit logs, the rule still shows as a SUCCESS.

I have attached screenshot of the rule for reference. I appreciate any help.

[Mohamed Adel]

Hi @Aman 

If you have multiple value , I recommend to use the following : 

- Create advanced branching 

- edit issue using the created smart value 

[Aman]

Hi @Mohamed Adel 

Thanks for your reply. I am getting the following error when trying to publish this rule.

Regards,

Aman

[Mohamed Adel]

Sorry I wrote it by mistake try that one please 

{{issue.affectedServices.name}}

[Aman]

Hey,

I tried this earlier and again now, it only copies one value and not the rest.

[Bill Sheboy]

Hi @Aman and @Mohamed Adel 

What is the type of that field?  I wonder if splitting the values into a list that the advanced branch can use will help:

{{#issue.affectedServices}}{{name}}{{/}}

And...how are you updating the components?

• If you just use an edit action on the field, it could be overwriting with the last one always, versus an "add" operation.
• In that case, you would need to use a different method, with advanced edit and JSON: https://support.atlassian.com/jira-software-cloud/docs/advanced-field-editing-json/

Kind regards,
Bill

[Aman]

Hi @Bill Sheboy 

I am trying the JSON approach, but somehow not able to get it right. Not an expert on JSON, unfortunately. 

Would you be able to please help me with the JSON?

Kind Regards,

Aman

[Bill Sheboy]

Would you please post what you have thus far? That may provide some context to make adjustments.

And, if you are seeing errors in the audit log, please post those also.  Thanks!