Re-Invite Suspended Users

[Trishla Prasad]

Hello!

I have been trying to invite two external users, however, I keep getting the error that those users are suspended and hence, cannot be added. When I tried to find them in our user directory so I could revoke their suspension, they weren't there either. At this point, I am stuck and unsure what to do next.

Can someone please guide? Thank you!

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @Trishla Prasad and welcome to the Community,

the User directory filters for active users per Default. You need to remove the filter to find the suspended users. Then you'll be able to just reactivate them.

Stumbled across that a couple of times already too.

[Trishla Prasad]

It worked! Thank you so much for your prompt response. I am all set :)

Have a great day!

[Rebekka Heilmann _viadee_]

Of course :) you too!