How can we restrict users from reopening tickets that have been closed for more than 5 days?

[Sachin Guttala]

How can we restrict users from reopening tickets that have been closed for more than 5 days?

[John Funk · Accepted solution]

Hi Sachin,

You should be able to put either a validator or condition on the transition to reopen based on your need. 

[Sachin Guttala]

Hi John, thank you for your response.

I tried that, but it’s not working for me. Could you please specify which validator or condition I should select and what entry I need to make after selecting it?

[John Funk]

Sure - add a validator for Date Compare Validator. Then add as below.

[Sachin Guttala]

Thankyou so much John.

i have one query that is i need it for 5 working days only excluding Saturday and Sunday.

[John Funk]

I am not sure you can factor in business days in this syntax without using an add-on like ScriptRunner or JMWE. 

[Michel Neeser]

Hi @Sachin Guttala

You can probably use the "Date Compare Validator" on your transition to achieve this.

Let me know if this helps!