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Rapid7 IVM Integration (Ticketing)

MartenS
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November 15, 2022

https://docs.rapid7.com/insightvm/jira/

On this step:

Complete the Ticketing Connection page to select the Jira project for automated ticketing and the type of work item that you want to create, e.g Task. The available Issue Types are based on the Project Name that you select. Click Next to continue to the Ticketing Project and Field Mapping page

i get the following error when R7 attempts to "Load Issue Types"

Could not get issue types from Jira. They returned error: RestClientException{statusCode=Optional.of(404), errorCollections=[ErrorCollection{status=404, errors={}, errorMessages=[Issue Does Not Exist]}]}

 

what am i missing please?

2 answers

0 votes
Afonso Alves April 3, 2025

@Marten SchellekensDid you try to do the connection through the Insight Connect?

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MartenS
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November 15, 2022

when i run this test (https://developer.atlassian.com/server/jira/platform/basic-authentication/) i get the below result

 

➜  ~ curl -H "Authorization: Basic XXX" -X GET -H "Content-Type: application/json" https://jira.mycompany.com/rest/api/2/issue/createmeta

{"errorMessages":["Issue Does Not Exist"],"errors":{}}%   

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