Quick filter not working properly

[Velko Simeonov]

When I apply this filter labels != sales to a Jira Scrum board all issues disappear, instead of only issues with label sales  to disappear. Why is that? 

[Sushant Verma · Accepted solution]

Hi @Velko Simeonov 

Welcome to the community!

It indicates that there might be an issue with how the filter is interpreted.

Can you try this Query :

(labels != sales OR labels IS EMPTY)

Regards,
Sushant Verma 

[Velko Simeonov]

Hi Sushant,

It actually worked but I don't understand why :). On top of it even though it contains the condition labels is EMPTY it shows me subtasks with no labels.

[Sushant Verma]

@Velko Simeonov JQL operates under specific rules that might not always align with intuitive expectations. The filter labels != sales is intended to exclude issues labeled as "sales." However, it also excludes any issue without a label because these do not meet the condition of having a label that is not equal to "sales."

Regards,
Sushant Verma