Question templates inside JIRA ticket

[Tautvydas P]

Hi,

When user creates a ticket there are always some default questions that we need to ask in order for us to have full information about the issue. We would like to save time and have users to answer those questions right in the creation of the ticket and not after. For that we need to automatically show them inside the ticket.

We would like these questions to be visible in Description field automatically when user presses CREATE button. But these default questions should be put only when particular project is selected, as for other projects there might be other questions. Is this feature possible?

Thank you.

[Nic Brough -Adaptavist- · Accepted solution]

Would it be easier to have dedicated fields for the questions instead of trying to mandate people answering them in a non-dedicated essay field?

JIRA supports that very easily - one field per question, and you can use the standard Screens/Field context/Field Configuration functions to only display them in the relevant project(s) (and issue types for that matter)

[Tautvydas P]

Thank you for the answer. This is a good idea.