Question about installing the JIRA Cloud for Outlook (Official) Add On

[Scott Derderian]

We are looking at evaluating this add on.  During the install process, is there a way to designate which JIRA environment (i.e. prod or non-prod) to integrate with?

Please advise.

Thanks!

[Alexander Stern _ Shern Consulting OÜ]

Hi Scott Derderian,

Yes, during setup the Jira Cloud for Outlook add-in normally connects to a specific Jira Cloud site that the user signs into.

So if your organization has separate production and non-production Jira environments, the connection is typically determined by which Jira URL or site the user authenticates against during the add-in setup.

A common approach for evaluation is:

• Install the add-in

• Sign in with your non-production Jira Cloud site first

• Test functionality there

• Later reconnect or sign in to production if needed

If your users have access to multiple Jira sites, it is worth checking whether the add-in allows easy switching between accounts/sites after installation, as this can vary by version and Microsoft environment.

For a pilot, I would definitely start with non-production first.

[Marc -Devoteam-]

Hi @Scott Derderian 

If you want to use this app on a sandbox environment, You will need a mail server for staging and a staging mail account for yourself.

Or have a second account that you grant access to a sandboax instance and loing to mail with that account.

"The Outlook client must be connected to an Exchange server or Microsoft 365 using a direct connection. When configuring the client, the user must choose an Exchange, Office, or Outlook.com account type. If the client is configured to connect with POP3 or IMAP, add-in will not load."

So if your mail is connected with the prod instance, it will always link to prod.

Check https://jira.atlassian.com/issues/?filter=98684 for related open issues or raise one related to your case.