Provide details for how we can create DB for ITSM module in JIRA?

[joginder singh]

please give detail overview about how to create db for jira ITSM tool.

if we are creating our own DB then how to insert parameters in DB as we not aware about parameters coming from tool.

[Nic Brough -Adaptavist-]

There are two options

1.  Use an external database.  That's up to you to work out how to create and populate, it has nothing to do with Jira (although this site can help you with "how do I talk to my remote database from my code in Jira)

2.  Use active objects.  See https://developer.atlassian.com/server/framework/atlassian-sdk/active-objects/