Project import in Jira 8.0.2 server (ProjectImportSelectBackup.jspa) does not work

[Johannes_Benoit]

on our testinstance we have 8.0.2 server running. I try to import a project from an zip export from another 8.0.2 instance. 

I open the https://k024401.pixsoftware.de/jira/secure/admin/ProjectImportSelectBackup.jspa dialog

I enter the filename (myexport.zip) and press "next". But nothing happens. No erromessage, no result. 

If I try the same on our 7.12.2 at least I get the expected message "This data appears to be from an older version of Jira. "

Is the functionality "import a project" in jira 8 broken?

[Earl McCutcheon · Accepted solution]

Hi Johannes,

I just tested out the project import functionality on a new Jira 8.0.2 installation and it worked without issue, so something else is going on in your test instance.

I would say to check out the browser first for things like caching and extensions that may be causing a conflict, THIS GUIDE has a good breakdown on tests to perform to rule out browser conflicts.

Next if that does not clear things up check the logging to see if any errors are happening on the backend.

Let me know what you find.

Regards,
Earl

[Johannes_Benoit]

Hi Earl, 

nope, I tried chrome, firefox, edge (no IE, sorry:-) 

in serverlogs there is nothing. 

in the 7.12.2 I am redirected to https://jira.haufe.io/secure/admin/ProjectImportBackupOverviewProgress.jspa?redirectOnComplete=ProjectImportSelectProject!default.jspa

using the 8.0.2 no redirect takes place. looks like there is some js not working.. 

can I send you the console output? Or: a shared screen session, so I can show what I am doing?

kind regards

Johannes

[Johannes_Benoit]

Problem is solved: 
cause was: the subfolder attachments did not exist. :-(
thats not nice... because attachments are not nesseccarily available... 

My featurerequest: throw an error if this folder does not exist