Problems with SLA

[Mauricio Velasquez]

good morning Atlassian Team,

I'm having trouble with the SLA. When I look at all my open tickets, I see this icon on all of them, and I can't access my SLA configuration.

[John Funk]

Hi Mauricio,

There's an active incident with all Atlassian products right now so it could be related to that. Give it some time and see if it clears up. 

[Alina Kurinna _SaaSJet_]

Hi @Mauricio Velasquez 

It looks like you ran into one of the broader platform issues that occurred across multiple cloud services recently – Atlassian included. Hopefully, you’re now able to access your SLA configuration again and continue working without interruptions 🤞

If you’re still facing challenges or are looking for a more flexible and centralized way to analyze SLA performance across your projects and teams, you might want to explore a Marketplace solution like SLA Time and Report for Jira.

With it, you can:

• Monitor SLAs across multiple projects in one place

• Visualize SLA performance with powerful, customizable charts

• Export clean SLA reports for auditing or stakeholder review

• Set advanced SLA goals with custom conditions, escalations, and automation

Let me know if you have some questions - happy to assist!
Best regards 🙌