Problems encountered when opening multiple tasks.

[Semih Özkul]

When we create multiple tasks under a single 'Product', the 'Product' selection is not carried over after the first task in the open work item list; therefore, the task fails to link to the Product.

There are no issues when creating the first task; however, for subsequent tasks, the selected 'Product' is not passed from the open work item list, so they don't link correctly.

You can check the update field.

{
"fields": {
"project": {
"id": "10004"
},
"issuetype": {
"id": "10006"
},
"summary": "Araç Tahmini Teslim Tarihi ve Saati girilmesi zorunludur.",
"labels": [],
"customfield_10035": {
"id": "10025",
"value": "C#"
},
"customfield_10032": {
"id": "10259",
"value": "Yeni Filo Online"
},
"customfield_10041": {
"id": "10040",
"value": "Leasing & Rental & Insurance",
"child": {
"id": "10041",
"value": "Scrum 1"
}
},
"customfield_10038": {
"id": "10064",
"value": "Optimum"
},
"customfield_10040": {
"id": "10033",
"value": "Optimum"
},
"customfield_10036": {
"id": "712020:2aa67dac-0fe4-4a8d-9c06-ddae4776e505"
},
"customfield_10039": {
"id": "712020:2aa67dac-0fe4-4a8d-9c06-ddae4776e505"
},
"description": {
"version": 1,
"type": "doc",
"content": [
{
"type": "paragraph",
"content": [
{
"type": "text",
"text": "Araç Tahmini Teslim Tarihi ve Saati girilmesi zorunludur. Bu alan Araç Geliş Tarih ve saatinden daha öncesi olamaz."
}
]
}
]
}
},
"update": {
"issuelinks": [
{
"add": {
"values": [
{
"type": {
"id": "10000"
},
"outwardIssues": [
{
"key": "PRO-1339"
}
]
}
]
}
}
]
},
"watchers": [
"612493fed7cac6006957a226"
],
"externalToken": "0.30898138461634517"
}

However, you will notice that the update field is not populated when opening the second task.

{
"fields": {
"project": {
"id": "10004"
},
"issuetype": {
"id": "10006"
},
"summary": "Araç Tahmini Teslim Tarihi ve Saati girilmesi zorunludur.",
"labels": [],
"customfield_10035": {
"id": "10025",
"value": "C#"
},
"customfield_10032": {
"id": "10259",
"value": "Yeni Filo Online"
},
"customfield_10041": {
"id": "10040",
"value": "Leasing & Rental & Insurance",
"child": {
"id": "10041",
"value": "Scrum 1"
}
},
"customfield_10038": {
"id": "10064",
"value": "Optimum"
},
"customfield_10040": {
"id": "10033",
"value": "Optimum"
},
"customfield_10036": {
"id": "712020:2aa67dac-0fe4-4a8d-9c06-ddae4776e505"
},
"customfield_10039": {
"id": "712020:2aa67dac-0fe4-4a8d-9c06-ddae4776e505"
},
"description": {
"type": "doc",
"version": 1,
"content": [
{
"type": "paragraph",
"content": []
}
]
}
},
"update": {},
"watchers": [
"612493fed7cac6006957a226"
],
"externalToken": "0.24667884991504252"
}

In summary, if the 'Create another' checkbox is checked, the open work items are not being sent for the second task.

Regards

[Nikola Perisic]

Hello @Semih Özkul 

The create another feature is not meant to link the work items together. It saves users the time to manually go to Create button again instead, but it doesn't pass to another create screen. 

For out-of-the-box option, for the certain work item type you would have custom fields context added to specific work items on specific spaces (if needed) that would have default prefilled fields.

To have templates, you would have to use third party applications such as Issue Templates.

[Semih Özkul]

I understand the purpose of its use. I'm explaining that the product you selected when opening the second task isn't connected either.

[Marc -Devoteam-]

Hi @Semih Özkul 

Items you want to link on creation are also not carried over, as this is an action per created work item.

This is what @Nikola Perisic is mentioning.

[Semih Özkul]

I think I’m not making myself clear. There is no issue when I create the first task; I can select the product via "Linked work item" and link it correctly. However, when I try to create a second task, there is a UI bug. Even though the product appears to be selected in the dropdown, the actual value is not being set. As a result, the task is created without being linked to the product.

[Marc -Devoteam-]

Hi @Semih Özkul 

The option you have set is a linked issue. This is not a product, is is used to link te new issue to an exiting issue.

This information is not carried over when the "create another" option is slected.

This has to be populated again.