Problemas para ingresar al portal de administracion de Jira Software

[Carlos Arturo Espinoza Ayala]

Estaba creando un nuevo proyecto de atención al cliente en mi servidor, se corto la comunicación y al restablecerse me sale un error, desde el portal del cliente se puede ingresar sin problemas, pero al portal administrativo no hay forma:

java.lang.NoClassDefFoundError: Could not initialize class webwork.dispatcher.GenericDispatcher

java.lang.NoClassDefFoundError: Could not initialize class webwork.dispatcher.GenericDispatcher
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.prepareDispatcher(JiraWebworkActionDispatcher.java:196) [classes/:?]
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:133) [classes/:?]
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) [catalina.jar:8.5.6]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.6]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]

[Andy Heinzer]

Hi Carlos,

Sorry to hear about this problem.  I can see there is an error in regards to a class not found, but it is difficult to tell from this error alone the source cause of this problem.

I would be interested to see if we can gather a support zip or other logs from your Jira site to see if we can better understand cause of the problem here.   I am afraid that our Community site does not have the ability to store these files directly.  Perhaps you could upload this support zip to a service such as google Drive or drop box and then share that link with us so we can take a closer look.

Andy