Problem with receiving mail notification.

[Marcin Duda]

Hi,

From some time I haven't received any email notification (about 3 months). I checked the settings and I have enabled notifications options.

My friend had the same problem and it turned out that there was a suppression on message to his email address.

https://community.atlassian.com/t5/Jira-questions/Not-receiving-mail-notifications/qaq-p/2451265?utm_source=atlcomm&utm_medium=email&utm_campaign=mentions_answer&utm_content=topic

Is there a way to check if I have the same problem and possibly remove suppression?

[Utkarsh Singh]

I can check that for you @Marcin Duda if you are fine sharing your email address here. Otherwise, please open a support case with us.

[Marcin Duda]

Hi, @Utkarsh Singh . This is my email:  marcin.duda@gotoma.pl

[Marc - Devoteam]

Hi @Marcin Duda 

Unfortunate not on Atlassian is able to see this. This would require you to reach out to them.

You would need to switch temporarily to the cloud standard plan (14-day trail). Raise an issue and after it's resolved, switch back to free.

As you are not able to get Atlassian support on a free tier.

[Marcin Duda]

Hi @Marc - Devoteam 

Thank You for answer. I have another project with standard plan so I will try with that.