Problem with import

[Emiliano Visioli]

Hi everyone,

we're trying to import some issues in another project but it returns a fatal error:

2024-01-18 17:02:45,621 INFO - Importer started!
2024-01-18 17:02:45,622 INFO - Engine is running in Import mode
2024-01-18 17:02:45,629 INFO - All issues will be imported to project: Change Requests (CR)
2024-01-18 17:02:45,629 INFO - Creating issue: [externalId='autoid-3326588738993817214', summary='On-demand trigger must support IPID (idempotency identifier)']
2024-01-18 17:02:45,632 INFO - Issue does not have issue type selected, the affected issues will be created with default issue type [Change Request]
2024-01-18 17:02:45,643 ERROR - Fatal error during import
java.lang.NullPointerException
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImportIssues(BulkCreateDataImporter.java:241)
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.runImporterEngine(BulkCreateDataImporter.java:178)
	at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImport(BulkCreateDataImporter.java:153)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:528)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:486)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)
	at java.base/java.lang.Thread.run(Thread.java:829)

The validation before the import is ok, we run also a reindex but the problem still happens.

Do you have suggestion on the root cause?

Thank you,

Emiliano

[Tansu Akdeniz · Accepted solution]

Hi @Emiliano Visioli 

Please check this page:

CSV import fails with Fatal error during import in Jira

[Emiliano Visioli]

Thank you Tansu!

I'd esclude the first cause as we tried to import a basic csv with only Summary and Description and it returned the same error.

So I'll investigate on the other 3 causes.

Thank you again

[Emiliano Visioli]

it was a validator in the workflow!